Manager, Rev Ops

Austin, TX

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Revenue Operations team at Qualia is a dynamic and analytical group that is central to the success of our Go-To-Market (GTM) organization. We are the strategic partners to Sales, Marketing, and Customer Success leadership, providing the insights, processes, and systems they need to drive growth efficiently and effectively. Our mission is to build a world-class operational foundation that enables the entire revenue engine to scale.

RESPONSIBILITIES

As the Sales and Marketing Operations Manager, you will be a key leader within the Revenue Operations team, reporting to the Senior Director of RevOps. You will lead and mentor a team of 5 operations professionals, driving the operational excellence that powers our Sales and Marketing engines. You are a strategic thinker with a hands-on approach, equally comfortable architecting a new lead routing workflow as you are presenting performance insights to executive leadership.

Your responsibilities will include:

• Lead, mentor, and develop a high-performing team of 5 Sales and Marketing Operations professionals, fostering a culture of collaboration and continuous improvement.
• Partner closely with Sales, Marketing, and other GTM leaders to define strategic priorities, identify opportunities for improvement, and execute on key operational initiatives.
• Optimize the usage of our GTM technology stack to improve process efficiency and user effectiveness.
• Manage the end-to-end lead lifecycle, including lead scoring, routing, nurturing, and marketing attribution models to ensure a seamless handoff of high-quality leads from Marketing to Sales.
• Oversee core sales operations functions, including territory design and management, revenue and sales planning, and rules of engagement.
• Develop and maintain a suite of reports and dashboards to track key performance indicators (KPIs) across the entire funnel, from marketing campaign performance to sales pipeline health and forecasting, including the QBR, MBR, and forecasting motion.
• Champion data integrity within our systems through process improvements, data governance policies, and enablement for the GTM teams.
• Proactively identify and lead projects to streamline processes, improve system workflows, and enhance the overall productivity of the sales and marketing teams.

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 5-7 years of experience in a Sales Operations, Marketing Operations, or Revenue Operations role, with at least 1-2 years of direct people management experience.
• Proven experience leading, mentoring, and inspiring a team of operations professionals.
• Deep expertise in sales and marketing funnel management, lead lifecycle, and GTM processes, preferably in a B2B SaaS environment.
• Advanced proficiency with CRM systems (Salesforce preferred) and hands-on experience with a major Marketing Automation Platform.
• Strong analytical skills with the ability to manipulate data, identify trends, and provide actionable insights. Experience with BI tools (e.g., Looker, Tableau) is a plus.
• Excellent project management and organizational skills, with a proven ability to manage multiple complex projects in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with senior leadership and cross-functional teams.
• A proactive, results-driven mindset with a passion for process improvement and operational excellence.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.