IT Support Technician 1

Austin, TX

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As an IT Support Technician 1, you will be an essential part of our team, assisting in the preparation, shipping, and receiving of corporate laptops and other IT equipment. You'll also provide top-notch IT support, both in-person and virtually, ensuring smooth and efficient tech operations for our staff.

RESPONSIBILITIES

• Prep, configure, and troubleshoot corporate laptops for deployment
• Handle shipping and receiving tasks for IT equipment
• Maintain inventory and asset management records for all IT equipment
• Provide in-person and remote IT support for corporate employees
• Diagnose and resolve hardware and software issues promptly
• Document technical issues and solutions for future reference
• Collaborate with other IT team members to improve workflow and support processes
• Based in Austin with ability to work in office a minimum of three days per week is required

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• High school diploma or equivalent
• Experience in a customer-facing role
• Basic understanding of computer hardware, operating systems (Windows and macOS), and common software applications
• Strong troubleshooting and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to manage time effectively and balance multiple tasks at once
• Experience with shipping logistics and inventory management systems

NICE TO HAVE

• Post-secondary education in IT or related field
• IT Certifications, such as CompTIA A+
• Familiarity with remote support tools and techniques
• Understanding of basic network troubleshooting
• Prior experience in a corporate IT environment

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.